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Care for needs of our customers and viewers


Safety – DNA of our operations

Due to the nature of services provided by us we acquire a lot of sensitive data every day.

To fully protect the data of each customer, the companies from Cyfrowy Polsat Group implemented the ICT Security Policy and ICT Security System Development Plan.

We respect legal regulations

[GRI 416-2]

In 2019 we did not record any cases of non-compliance with regulations or voluntary codes related to the impact of products and services on health and safety.

[GRI 418-1]

In 2019 Polkomtel received 6 complaints regarding the personal data processing of our customers. The cases are still pending. In 7 proceedings, the Personal Data Protection Office asked the Company to provide additional explanations. In 4 proceedings the President of the Personal Data Protection Office issued the decision about their discontinuing and in 2 proceedings he dismissed the applicants’ requests. In the case of 1 proceeding, the Office asked the Company for providing explanations regarding implementation of the decision. The Office has not yet responded to explanations provided by the Company.

In 2019, Cyfrowy Polsat received 3 complaints related to the customer personal data processing. The cases are still pending. In 5 proceedings, the Personal Data Protection Office asked the Company to provide additional explanations. In 1 proceeding the President of the Personal Data Protection Office issued the decision about its discontinuing and in 1 proceeding he dismissed the applicant’s request. In the case of 1 proceeding, Cyfrowy Polsat was asked to implement the decision. After obtaining explanations from the Company, the Office decided that the decision had been implemented.

The General Data Protection Regulation (GDPR) came into force in 2018. The new regulation has introduced a new mode and rules of notification of breaches to the Personal Data Protection Office. As a result of numerous publications and materials appearing in mass media, there was an increase in the customers’ awareness of the protection of their personal data. According to the new regulations, 224 cases of personal data protection breaches in Cyfrowy Polsat and 360 cases in Polkomtel were ascertained and notified to the Personal Data Protection Office in 2019. All of the aforementioned cases were of incidental nature. The Company has undertaken steps in order to minimize occurrence of this type of events in the future.

Each new service introduced to the market is analyzed from the point of view of security still at the design stage. Key requirements are defined, and all components are verified before the commercial launch.

Cyfrowy Polsat Group is aware that services offered by it have an impact on the daily sense of security of millions of Poles.

„Gdzie Jest Bliski” (Where is my relative) service

“Gdzie Jest Bliski” (Where is my relative) is a family locator which allows for finding a current location of the child or relative. An SMS or a click in the application is enough for the system to send information with data about location of the person searched for and display his/her position on digital maps.

Parental Control application – “Dzieci w Plus” (Children in Plus)

The service of “Dzieci w Plus” (Children in Plus) is state-of-the-art solution which allows for safe discovering of the mobile world by children. The service consists of:

  • portal and a parental application which are used for setting rules of usage of the Internet; and
  • a child’s application which is installed on the child’s device.


Thanks to this service, the parents can easily control what websites can be viewed by their kids. It is also possible to choose what applications on the child’s phone can be opened and which applications will be unavailable as well as control the time of usage of the device and time spent in the Internet. “Dzieci w Plus” (Children in Plus) is a comprehensive parental control service which can be installed and configured also by less experienced parents.

Cooperation in the area of cyber security

Interesting facts

Obtaining of information about current cyber threats as soon as possible is extremely important for data security of our customers and employees. Therefore, our representatives cooperate with various groups dealing with security, including a security focus group at the International GSM Association, and Abuse Forum Polska as well as with the National Cyber Security Center at NASK, which has been established by the Ministry of Digital Affairs.

Fights against piracy

Cyfrowy Polsat Group is aware of very detrimental effect that television piracy, conducted to a large degree via the Internet or directly in the Internet, has on the development of Polish economy and culture. For years, we have actively collaborated with “Sygnał” Association, which brings together several companies from media and telecommunications sector.

In Poland the level of piracy is much higher than on the developed markets of Western Europe or in the world, and the costs of this phenomenon affect not only the authors, but also the State Treasury and the labor market. The Polish economy loses over PLN 3bn per year because of piracy. It is the sum which could cover approx. 30% of annual expenditures of the State Treasury on culture and media or make it possible to purchase four cinema tickets for every citizen.

„Sygnał” Association constantly supports law enforcement agencies with its knowledge, experience and market analyses. During its existence, the Association organized over 300 trainings for 20 thousand policemen and public prosecutors. In 2019, “Sygnał” Association in cooperation with the Main Police Headquarters, organized a national training program“”. In total, trainers and experts of “Sygnał” Association trained 1449 law enforcement representatives.

In July 2019, once again the Commander-in-chief of Police presented Złote Blachy (Gold Plates) – awards to Police Units in recognition of their achievements in combating intellectual property thefts.

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